Podmienky poskytovania služby
TERMS AND CONDITIONS OF SALE – BUSINESS CUSTOMERS
1. BACKGROUND
1.1
These general terms and conditions (the “General Conditions”) apply when you as a business customer (the “Customer”) place an order through Desenio’s sales representatives found via www.desenio.se and related pages, (the “Website”). The agreement is concluded between you and Desenio AB, company reg. no. SE556763-069301 (”Desenio”). Detailed contact information and other information about Desenio are set forth on the Website. The General Conditions are only applicable for Customers that are businesses and ordering via Desenio’s sales representatives. If you place an order on the Website you are considered a consumer and the Terms and Conditions for consumers apply.
1.2
The Customer must have an approved company reg. no. and a valid Value-Added Tax (VAT) Identification Number to place an order through Desenio’s sales represenatives. Desenio validates the VAT Identification Number through the European Commission’s VAT Information Exchange System (VIES), please find it here. Desenio reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal or company data and/or has any record for non-payment of debt).
1.3
Desenio shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Desenio is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Desenio will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Desenio continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. Desenio is not responsible for any information by third parties provided for on the Website.
1.4
The Website and all its content is owned by Desenio or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Desenio.
1.5
The Customer is not entitled to resell Desenio’s products without the prior written consent of Desenio. In suspicion of resale, Desenio reserves the right to refuse to place / cancel an order.
1.6
An exception to 1.5 is acceptable when Desenio’s products are sold as a part of a larger offer, where the unit price of Desenio’s products are not specified.
2. MARKETING AND PARTNERSHIP
2.1
By engaging in a B2B collaboration with Desenio, the Customer agrees that Desenio may share marketing materials relevant to the Customer’s business niche, including product recommendations, visual inspiration, and information about upcoming collections or campaigns. Desenio may also use the Customer’s business name and project information internally for presentations, training, and reference purposes.
2.2
With the Customer’s prior written consent, Desenio may publicly reference the Customer as a business partner or project collaborator, including the use of logos, project visuals, or testimonials in marketing materials, digital channels, or case studies.
2.3
All communication and marketing activities shall comply with applicable data protection and privacy regulations (including GDPR), and Customers may opt out of marketing communications at any time.
3. CONTRACTS AND ORDERS
3.1
To place an order through Desenio’s sales representatives, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that they have read the information on personal data and cookies and consents to the use according to Desenio’s Privacy Policy which is available on the Desenio website.
3.2
A purchase agreement is concluded when Desenio receives and confirms the Customer’s payment. Desenio encourages the Customer to save the order confirmation or invoice for any future contacts with Desenio regarding the order.
3.3
It is the Customer’s responsibility to confirm that all information on the documents are correct. This includes shipping and billing address and the list of articles.
4. CUSTOMER INFORMATION ETC.
4.1
When a Customer account is created and/or an order is placed, the Customer will be requested to provide some personal or company data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is set forth in Desenio's Privacy Policy.
4.2
If Desenio suspects the Customer to abuse their user account or otherwise violates the General Conditions,
Desenio will be entitled to block the Customer’s access to their user account.
5. PRICES, FEES AND PAYMENT
5.1
The prices stated on the quote, order confirmation and invoice follows Desenios current B2B pricing structure. The prices are subject to change and may be changed without advance notice. All prices are presented in the [local currency] and include VAT. The prices do not include payment and shipping fees, which are given separately. The shipping fee is based on product weight and size as well as type of package. Desenio has the possibility to provide prices excluding VAT only when the orders are placed by Desenio’s sales representatives. Orders placed on the Website include VAT, and Terms and Conditions for consumers applies.
5.2
The available payment methods for order placed by Desenio’s sales representatives are: card payment, bank transfer and 30-day payment due invoice. The chosen method may depend on the size of the order and country of destination. If a 30-Day Payment Due Invoice is chosen, the payment will be processed by our partner ABS factoring.
6. SPECIAL OFFERS
When the customer orders through Desenio's B2B department, the customer cannot utilise or combine special offer visualised on the website. If the customer purchase from Desenio's website the customer is considered a consumer and the Terms and Conditions for Consumers apply.
7. GIFT CARD
7.1
Gift cards sold by Desenio are valid for two (2) years from the date of issue and can be redeemed in Desenio’s web shop. After the expiry date, the card cannot be used as payment or reactivated, nor can any remaining value be reimbursed. Your gift card constitutes legal tender at Desenio and must be stored securely. Gift cards cannot be exchanged for cash. Lost or stolen cards will not be replaced.
7.2
Gift cards can only be used as payment if the order is placed on the Desenio website.
8. DELIVERY AND SHIPPING
8.1
Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after Desenio has confirmed the order in writing through the order confirmation. Further information about Desenio’s delivery of products and the conditions for delivery are set forth in the General Conditions. When the Customer orders through Desenio’s sales representatives, delivery time and delivery conditions set forth on the Website might deviate.
8.2
The expected delivery time is set forth in the order confirmation and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
8.3
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally by reference person stated in the order together with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or text message. Desenio is entitled to charge the Customer a fee of 15% of the order value, with a starting fee of 50 EUR if the package is not retrieved, to cover handling and administrative costs.
8.4
In case of the customer being unable to accept the shipment due to faults outside the control of Desenio (e.g incorrect shipping address provided at time of purchase or customer being unreachable at the time of delivery), Desenio is entitled to charge a fee of 15%of the original order value, with a starting fee of 50 EUR to cover handling and administrative costs.
9. WARRANTY AND COMPLAINTS
9.1
Some of Desenio’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty. Only the original Customer with a certificate can utilise the warranty. The warranty is not valid for subsequent buyers.
9.2
Desenio does not apply the right of withdrawal for business-to-business purchases. However, the Customer has the possibility to file a complaint if the purchase has been damaged during transport. The Customer is responsible to control the order upon arrival and to report the damage to the freight company within 7 days. The Customer is also responsible to send pictures of the damage to b2b@desenio.com so we can help to solve the issue.
10. LINKS
Desenio may provide links to other websites beyond the control of Desenio and websites beyond the control of Desenio may provide links to the Website. Even if Desenio attempts to ensure that Desenio only provides links to websites which apply similar personal data- and security provisions pursuant to Desenio’s Privacy Policy, Desenio is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.
11. FORCE MAJEURE
Desenio is not liable for any delays caused by circumstances beyond Desenio’s control, e.g. general labour dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Desenio shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Desenio are entitled to terminate the purchase with immediate effect.
12. CHANGES TO THE GENERAL CONDITIONS
Desenio reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Desenio has informed the Customer of the changes. However, Desenio recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
13. SEVERABILITY
If any provision of the General Conditions is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
14. APPLICABLE LAW AND DISPUTE RESOLUTIONS
14.1
Any disputes shall primarily be settled by agreement after discussions with Desenio’s sales representatives or customer service.
14.2
Any dispute, controversy or claim arising out of or in connection with the General Conditions, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The seat of arbitration shall be Stockholm, Sweden. The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, taking into account the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators. The seat of arbitration shall be Stockholm, Sweden. Desenio shall in addition always have the right to apply for injunction to pay or bring action in the event of non-payment in public court, first instance being Stockholm District Court.
14.3
Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item 14.2, above, or ultimately by the courts.
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These conditions were established by Desenio 18-09-2019 and updated 18-03-2026